This chapter provides solutions to known issues. If you have an issue that’s not listed here, please let us know: email@example.com.
- Safari 13
- Stage “offline”
- iPads and Tablets
- Scrolling on on-stage toolbars (Google Chrome on Mac)
- Drawing tablet issues
UpStage will not function in the Safari 13 browser due to a bug in Safari. Please upgrade to Safari 14, or use Google Chrome.
If the status indicator in the top right corner of the live stage is grey and says “Offline” (instead of being red and “Live”), your network may be behind a firewall that’s blocking the ports required by UpStage. Please ensure that all standard ports are open. If you’re not able to configure the firewall yourself you’ll need to contact your network administrator.
iPads and tablets
UpStage works on all mobile devices such as smartphones and tablets, using a standard browser. We recommend using the latest version of Google Chrome, Mozilla Firefox or Safari for the best experience on a mobile device.
If you have issues on a mobile device, for example not receiving streams consistently, it’s most likely a hardware limitation on your device.
Be aware that some of the player tools are difficult to operate using a tablet or smartphone, and the drawing tool does not work with touchscreen devices. Unless you are only doing simple operations, players will find it easier to present a performance using a laptop or desktop computer. The mobile experience is primarily for viewing a cyberformance.
If you’re using UpStage in the Chrome browser on a Mac, you may encounter an issue with horizontal scrolling on the on-stage tool overlays (the bar at the top of the stage with media items and other tools). Scrolling to the left may result in going back to the previous page. This is a feature of Chrome and can be manually turned off.
To turn it off:
- Open a terminal and paste:
defaults write com.google.Chrome AppleEnableSwipeNavigateWithScrolls -bool FALSE
- Then hit enter.
- Restart Chrome (by pressing Command+Q to quit it entirely – closing only the browser window will not work).
Drawing tablets can be used with the on-stage drawing tool. If you experience an issue with the pen only drawing dots, not lines, you may need to go to the properties of the tablet and add your browser to the application, then un-check the option “use windows ink.”